Test Drive v9.1!!
The latest edition of the
HelpMaster Pro Suite is now available to take your
Helpdesk to the next level.
Download the full suite for evaluation now.
Download now
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HelpMaster Pro Unites!
Discussion Board
Blogs
Chats
Report Swap Shop
...and much more!!
PRD Software provides
a fantastic source of communication and feedback for
the HelpMaster Pro Community.
See what members of the HelpMaster Pro community
can find at their fingertips at
The HMP Community Page
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HelpMaster Pro Modules
What is HelpMaster Pro?
HelpMaster Pro is a modular suite of specialized applications working together to provide a total helpdesk software package.
Each of the modules is listed below with a brief overview of its function. The modules perform some functions independently, but each of them has been designed to compliment the other modules, thereby providing a powerful, scalable and comprehensive helpdesk solution.
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Affordable, powerful, flexible helpdesk
The core desktop application that allows staff to log, track, update and manage support issues. Includes the powerful template system along with Knowledge Base, Reporting, Explorer and full administrative capabilities.
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Anywhere, anytime. Web helpdesk 24x7x365
Dramatically reduce support calls to your helpdesk by allowing clients to log, view and update their own helpdesk issues. The Web Interface provides powerful helpdesk functionality for both staff and clients over the web.
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Take control of the email inbox
Automatically convert email into helpdesk jobs with the Email Manager. Not only can it log incoming email as a new call, it can also update existing jobs when your clients email updates through to your helpdesk.
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Nothing falls through the cracks
Never miss another deadline with the Priority Manager. Create flexible and powerful rules to automatically escalate overdue jobs and notify both staff and clients. The Priority Manager is a complete Service Level Agreement (SLA) management toolset that will keep your support services in top shape.
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Reduce system administration, simplify logon
Automatically synchronize your helpdesk client data with your Active Directory user database. A powerful, profile-based database manager for system administrators.
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Real-time job queue monitoring
Real-time monitoring of your job queue for the desktop even when you are not logged into HelpMaster Pro. The Job Monitor will provide both visible and audible warnings whenever your job queue changes.
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